Candidates list 2018-05-16T17:33:38+00:00

Operations Director - Italy - H21647


Leading multinational company in the business services sector.


The position, will report to the Managing Director Italy and in dotted line to the European Manager.
Ensuring proper delivery of assigned range of Company services, i.e. in both regulated and non-regulated areas, in accordance with concluded contracts and/or service level agreements. 
Ensuring constant development of the scope of the services and their quality in order to assure meeting strategic goals of the company. Managing Operations Department team.
The person will be also responsible to:
  • managing all activities aimed at assuring proper delivery of services to clients in a timely manner, in accordance with the assumed budget and taking into account the appropriate quality;
  • giving input to the overall business activities of the company in terms of cooperation with sales when it comes to existing services development and new solutions;
  • guarantee the continuous technological updating of the operations processes;
  • define and apply productivity control methods; assure effectiveness of resources applied;
  • maintain relations with subcontractors/service providers and external consultants in order to optimise operations activities and expected quality of delivered services; 
  • assure optimised logistics processes;
  • maintain relations with external/state control institutions in order to deliver effective support on technical environmental problems;
  • ongoing analysis of operations area risks when it comes to services delivery and cooperation with clients; initiating and implementing countermeasures that are supposed to eliminate those risks;
  • maintaining relationships with clients to assure that quality of services are complient with client’s expectations;
  • ensuring that services offered meet all legal requirements in accordance with the applicable legal status in the field of waste management; monitoring changes in legal regulations and adapting to the current legal status;
  • guarantee effective flow of operations related information with other organisational units;
  • provide effective human resource management in all subordinate areas consistent with the country strategy and consistent with the policy of the Regional Center;
  • report operational activities and their results (routine and ad hoc reporting).


  • University Degree in Business Administration or Equivalent;
  • 10 years of experience in the role, background 10 years of experience in the role;
  • Practical knowledge of legal regulations of waste management area and Knowledge of the WEEE sector and the rules of the WEEE Italian CDC, is higly preferred;
  • Experience in change management is preferred, then experience in this field is not mandatory;
  • Good communication skills, Client orientation, Change Management, Target-oriented, Team/ project Management;
  • Fluent in English, knowledge of German and French is appreciated but not mandatory.


21/10/2021 12:29:55

02 - Italia/Lombardia/Milano

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