Candidates list 2018-05-16T17:33:38+00:00
Announcements 2018-05-16T17:43:23+00:00


CRM & Communications Coordinator - Rif. H19284



Il Contesto


Our Client is a prestigious Italian company, world’s leading wine producer, well known for the quality of the products all over the world.

We have been entrusted with the search of the CRM & Communications Coordinator.


Il Ruolo

The CRM Coordinator, reporting to the Communications Manager will be responsible for implementing and managing the company CRM for main brands, ensuring enhancement and optimisation of key processes aimed to maximise the company's impact during relationship with internal & external Customers.


Main activities:

·        Take ownership for relevant CRM processes

·        Liaise with all departments concerned to ensure quality of deliverables, timely progression of projects/events, and adherence to specification

·        Devising solutions to CRM issues and supporting company's activities by determining some requirements of events or program and communicating them clearly

·        Following up on results and feedback of the activities/events organized

·        Successfully develop working relationships with key stakeholders in order to maintain communication and manage expectations

·        Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

·        Communicate to the Management the CRM functionalities and engage the CRM & user’s community through appropriate change management program, i.e. help create an internal CRM culture

·        Capable to create and maintain “the VIP Club – Special Key Clients” database of contacts

·        Participating and arranging special events for influent clients (gala dinners, wine tasting, etc.)

·        Analysis of press relations results (articles) archived using the CRM system and visible in Qlikview.



·        Degree

·        25-35 years old

·        Proven experience in CRM in the CRM business field ideally in luxury industry

·        Strong background in customer engagement.

·        An open and outgoing personality, able to work in a team environment and collaborate openly with others.

·        An organized person with acumen to establish logical links between marketing and business

·        Excellent communication skills with a predilection for digital communication & digital marketing

·        Define workload and manage own time to meet agreed targets and deadlines

·        Organised and methodical

·        Strong networking skills with the ability to create and develop collaborative working relationships with “customers” both inside and outside the company

·        Wine lover – real passion for wine business

·        Fluent Italian, Excellent written and spoken English

·        Available to travel when required


Human Value si occupa di attività di Executive Search & Selection (Aut. Min. 7895). Human Value garantisce la pari opportunità (L. 903/77). Gli interessati sono invitati a consultare sul sito l’informativa relativa al trattamento dei dati personali (art. 13 del Regolamento UE 2016/679)